Privacy Statement
Welcome to Zagroda Alpakoterapii. We are committed to protecting your personal data and respecting your privacy.
This Privacy Statement explains how we collect, handle, and protect your personal data, how we use this information, and what rights you have regarding your personal data.
1. Who we are?
Our website address is: www.zagrodaalpakoterapii.com. The data administrator is Future Solutions Jan Fura, address: 24 Orłowice, Mirsk 59-630, Poland. NIP: 6161566678.
- Company: Future Solutions Jan Fura
- Address: 24 Orłowice, Mirsk 59-630, Poland
- NIP: 6161566678
Facebook Messenger Bot Data
When you interact with our Facebook Messenger bot, we collect and process:
- Messages you send to our bot
- Your public Facebook profile information
- Information necessary for bookings and customer service
What personal data we collect and why we collect it
We collect personal data for the following purposes:
- Contact forms: information to enable us to contact you and process payments for rooms or activities
- Marketing communications: data from users who opted in to receive information
- Embedded content from other websites: may collect data about you and use cookies
5. Who we share your data with
We do not sell your data. We share your personal data with trusted third-party service providers to fulfill your orders and manage our relationship. These include:
- Zoho Corporation (CRM for order management and communication)
- Stripe Payments (Secure payment processing)
- WhatsApp/Meta (For communication if you use these channels)
How long we retain your data
For users completing a booking or enquiry we will keep your information for the purposes of that transaction only.
- Bookings and enquiries: information archived within 3 years
- Messenger bot interactions: messages and related data retained for up to 3 years
How to request data deletion
You can request deletion of your data by:
- Emailing us at admin@zagrodaalpakoterapii.com
- Using our contact form
- Messaging us directly through Facebook Messenger
What rights you have over your data
Under GDPR, you have the following rights:
- Right of access — you can request a copy of your personal data
- Right to rectification — you can ask us to correct inaccurate data
- Right to erasure — you can request deletion of your personal data
- Data kept for administrative, legal, or security purposes is exempt from deletion
Our contact information
For data privacy related matters, please contact us:
- Email: admin@zagrodaalpakoterapii.com
- Address: 24 Orłowice, 59-630 Mirsk, Poland
- Phone: +48 695 545 330